Transparency and accountability
CoAct works in close partnership with our members who are kept informed of Board discussions and decisions, and consulted on major issues. The regular Chair of Board Update includes a report of recent Board business.
The Board requires management to consult with members on major issues (e.g. Constitutional changes; subcontract pricing models; branding), with member views included in Board papers. Consultation includes distribution of discussion papers with request for feedback, discussions at the annual Leadership Forum and ConnectUp, web conferences, targeted consultation carried out through phone discussions and site visits and regular measuring of member satisfaction with our services and support.
In addition, both the CEO and Chair carry out an annual program of member visits and members are encouraged to contact the Chair or CEO with any concerns.